There is another method of remote support via GPO. Offer Remote Assistance using Group Policy To do this, simply click on "send file" or "begin talking" (see image above) but it goes without saying that to hold a voice conversation you should have a fairly substantial rate. Once you click "Continue" you have the next window appears.The following window appears on your screen where the administrator or the person to whom you sent the invitation launches remote assistance received by e-mail or by clicking the saved file on a network share.Thus the Remote Assistance interface appears on both screens and the counselor can begin his speech by observing the screen of the other position and controlling the mouse while talking to the person who has this problème.pour recently it will take control click on the top left of the Remote Assistance interface and its host must grant permission.The Remote Assistance tool offers also a number of tools that make it even more effective, particularly the possibility of holding a voice conversation or text with your partner or even to send a file as in a normal video conversation. The administrator will have more then just open the file and give the password if it has one, and then goes as a classical assistance. (3) Another interesting feature of the Remote Assistance invitation can save a file (see below) on a remote computer on the network for example with the extension ". When your friend receives the e-mail, it can then take control of your computer and make his speech. Using this mode you must also define a password and an expiration date, you should contact the administrator before assistance to prevent another evil person caring takes control of your computer. (2) If you choose Outlook you need to enter the email address of the person to help you and she will receive a message with an attachment containing the invitation. (1) If you use MSN MESSENGER and your counselor is online assistance will be started immediately after accepting the warning messages that they would take control of your computer. You just have to click on Remote Assistance and choose which way you want to send an invitation Two means are at your disposal, you can go through MSN Messenger by clicking on activity in the chat window with the person to help you or go to the menu START then click Help and Support When you are assured that the three conditions mentioned above are met it only remains for you to send out an invitation that you are bringing relief! The Remote Assistance tool is included with Windows XP it requires no other additional facility. Then you must make sure your firewall does not block remote access, then check when you right click on desktop tab REMOTE that the option "allow the sending of invitation Remote Assistance From this computer "is selected. It is even more interesting for an administrator who will need to move to intervene on their client machines which induces a saving of time negligible.įirstly it is clear that both computers must be connected to the Internet or a LAN to use the Remote Assistance in Windows XP. With this tool, you no longer need long telephone conversations often fruitless. With the remote support tool of XP that is now possible to very efficiently with a direct takeover of the person who helps and who can view your screen in real time, contact you in writing or way voice and even send you the files. Very often when one encounters difficulties on her computer station having to call someone who can help us.
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